In Before Conflict: Preventing Aggressive Behavior, Dr. John D.
Byrnes gets to the heart of the concept of aggression prevention. Rather
than look strictly at violence and all its implications - fatalities, crime,
and assault - Byrnes instead chooses to look ahead, in order to prevent
aggression versus simply reacting to it. By using a unique methodology of
Aggression Management®, those responsible for the safety of others may
circumvent the standard practice of mere "conflict resolution" by dealing
with the problem before it creates conflict. Because everyone experiences
and manages anger differently, Aggression Management® teaches readers not
only how to measure their own aggression, but that of others as well. The
result empowers the reader to stop problems before they even develop. This
book is recommended for anyone responsible for the safety of others,
especially people who work in the fields of education, health care and
social services, law enforcement, the retail food service industry, and the
U.S. Postal Service.
Learn the Skills that thousands of others have used to diminish and prevent
aggression in their lives and their workplaces, and increase your own
productivity as a result.
About The Author
John D. Byrnes, D.Hum. coined the phrase Aggression Management®.
Organizations come to Dr. Byrnes because he is the leading authority on
preventing aggression in the workplace and in schools. He has conducted
Aggression Management® Workshops for some of the nation's largest employers,
among them the United States Postal Service, NASA, United States Department
of Agriculture, and Disney Development. He has published articles
extensively and has spoken before many national associations. This is his
first book.
Remarks
""The advice and information in this
book is not just sound and useful, but potentially lifesaving.""—Lt. Col.
Dave Grossman, (Ret),, Director of Killology Research Group, author of the
Pulitzer nominated, On Killing, and Stop Teaching Our Kids to Kill
""These [skills] enabled me to see the relevance of aggression to me in ways
I'd not considered. . . everyday occurrences that could escalate.""—Joann
Odenwelder, Division Director, Risk Management Member Services., Texas
Association of School Boards
""[These skills] gave me some positive alternatives to physical pressure
often needed with dealing with violent youth. Also gave me some techniques
to use to calm a heated situation. I liked the techniques to escape, you
need every resource you can gather to work with them. How to escape and
protect yourself is very important.""—Joan Moore, Director of Alternative
Education, Paris Independent School District
Table of Contents
Aggression -- A Social Epidemic
The Nature of Aggression
The Arts of Aggression Management
The Art of Persuasion, Part I
The Art of Persuasion, Part II
The Art of Persuasion, Part III
The Art of Persuasion, Part IV
The Art of Safe Escape
Managing to Protect Our Kids in School
Managing Aggression in Healthcare and Social Services
Public Service, Public Violence, Part I
Public Service, Public Violence, Part II
Managing Aggression in the Retail Food Service Industry
Can a Terrorist be Identified Before He Takes His Seat?
Aggression vs. Productivity
Becoming Part of the Solution
